EN
One of the elements of the reform of Polish public administration is delegating to the non-governmental sector more and more responsibilities for actions by public utilities. Despite more and more advanced legal regulations this process has not produced the expected results. One of the main reasons for this state of affairs is a low level of management of public organizations. This article calls for introducing voluntary quality certificates which would enhance the efficiency of public utilities organizations. Such measures should significantly contribute to: proffesionalization of the non-governmental sector, improvement in the effectiveness of utilization of public means and strengthening of social capital