PL EN


2008 | 4(134) | 97-103
Article title

PUBLIC ADMINISTRATION UNIT CLIENT SERVICE SATISFACTION - EVALUATION OF A PROPOSED SCALE

Title variants
Languages of publication
PL
Abstracts
EN
In the following article, the authors presented the process of validation of the proposed scale for measuring public administration unit 'client' service satisfaction level. The empirical part of the article is preceded by an overview of the theory underlying the concepts of satisfaction and its measurement, customer service quality, as well as validity and reliability of a scale. The outcome the presented validation process is a proposal of a scale which satisfied the requirements of validity and reliability.
Contributors
author
  • Janusz Bak, Wyzsza Szkola Biznesu - National-Louis University w Nowym Saczu, ul. Zielona 27, 30-300 Nowy Sacz, Poland
References
Document Type
Publication order reference
Identifiers
CEJSH db identifier
09PLAAAA067123
YADDA identifier
bwmeta1.element.0755c4f3-d08f-37d1-b3f8-dcdde7522fc2
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