Information Management in the Service Sector

• Authors: Dzielenska M.
• Languages of publication: PL

Abstracts

EN

The role of information in effective service enterprise management is discussed in the paper. Value of personal relations with customers and their feedbacks are emphasized by the authoress. The article describes shortfalls in information management systems and mistakes made during sales negotiations. The authoress indicates a specific function and responsibility of managers for the quality and usage of information received by the company.

Keywords

EN

INFORMATION MANAGEMENT (SERVICE SECTOR)

Discipline

• ECONOMICS: ECONOMICS

• Publisher: Instytut Organizacji i Zarządzania w Przemyśle „ORGMASZ”
• Journal: Ekonomika i Organizacja Przedsiębiorstwa
• Year: 2007
• Issue: 4(687)
• Pages: 63-69
• Document type: ARTICLE

Contributors

author

Dzielenska M.

• M. Dzielenska, Instytut Organizacji i Zarzadzania w Przemysle 'ORGMASZ', ul. Zelazna 87, 00-879 Warszawa, Poland

Identifiers

CEJSH db identifier

09PLAAAA06349