The Value Chain Perspective in the Modernization of the National Employment Service: An Attempt to Combine Hierarchical and Modular Forms of Coordination
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Following the guideline laid down by the 'WORKS Case Study Matrix: Sectors and Business Functions', the Hungarian Research Team selected the 'Allami Foglalkoztatasi Szolgalat' - AFSZ (National Employment Service) and its related customer service. In this case, customer service helps match the demands of clients from both the demand (employers' needs) and supply sides (needs of job seekers or unemployed) of the labor market.
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