Following the guideline laid down by the 'WORKS Case Study Matrix: Sectors and Business Functions', the Hungarian Research Team selected the 'Allami Foglalkoztatasi Szolgalat' - AFSZ (National Employment Service) and its related customer service. In this case, customer service helps match the demands of clients from both the demand (employers' needs) and supply sides (needs of job seekers or unemployed) of the labor market.
Cs. Mako, Institute of Sociology, Hungarian Academy of Sciences, Budapest, Hungary
Publication order reference
CEJSH db identifier