The Culture of IT Services

• Authors: Lotko A.
• Languages of publication: PL

Abstracts

EN

This article is an attempt at responding to the question on the sources of the antagonism that exists on the supplier-customer axis in the case of both in-house IT departments and among outside suppliers of IT services. They are also visible in the realm of human resource management. Selected concepts of organizational culture and service culture are seen as a possible solution for understanding between service suppliers and users.

Keywords

EN

IT SERVICES; ORGANIZATIONAL CULTURE; SUPPLIER-CUSTOMER ANTAGONISM

Discipline

• ECONOMICS: ECONOMICS

• Publisher: Institute of Labor and Social Studies, Warsaw
• Journal: Zarządzanie Zasobami Ludzkimi
• Year: 2004
• Volume: 4
• Issue: 5
• Pages: 7-20
• Document type: ARTICLE

Contributors

author

Lotko A.

• A. Lotko, Politechnika Radomska, Wydzial Ekonomiczny, ul. Chrobrego 11, 26-600 Radom, Poland

Identifiers

CEJSH db identifier

05PLAAAA00511299