PROCESS OF INNOVATIONS IN SOCIAL SERVICES: CASE STUDY IN RESIDENTIAL CARE FOR ELDERLY CITIZENS IN SLOVAKIA
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The article provides an insight into the concepts of innovativeness in public sector of Slovakia by empirical research conducted in the residential homes for elderly. This case study sets out to map the development of an innovation within the context of the Slovak social service sector. In this example, the innovation in question is quality standards in the provision of the social services. The case study tracks the origins of quality standards and examines the 'critical events' in its development to the current state. Issues such as the pressures, drivers and rationale for its introduction, the barriers to its diffusion and uptake and the facilitating factors are also considered. The case study is not intended to be evaluative or judgemental of the services and quality standards themselves.
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