PL EN


2009 | 2 | 2 | 33-44
Article title

BEYOND CITIZENS AND CONSUMERS? PUBLICS AND PUBLIC SERVICE REFORM

Authors
Content
Title variants
Languages of publication
EN
Abstracts
EN
The article explores some of the issues associated with the rise of the consumer as a focal point for public service reform. In the first section, there are considered the ways in which the consumer has been counterposed to the citizen in recent political developments, while suggesting that this opposition may conceal other important processes and identities. In the second section, a brief history of the image of the consumer in public service reform in the UK is sketched, particularly associated with the New Labour governments of 1997-2010. Following that, a research project conducted among users, workers and managers in three public services in the UK is drawn. It focuses on how users identify themselves and their relationships to public services.
Contributors
author
  • John Clarke, Faculty of Social Sciences, The Open University, Milton Keynes, United Kingdom
References
Document Type
Publication order reference
Identifiers
CEJSH db identifier
10SKAAAA08309
YADDA identifier
bwmeta1.element.352e0032-88dc-32f2-8e51-a2e68d147a72
JavaScript is turned off in your web browser. Turn it on to take full advantage of this site, then refresh the page.