Offshoring Services - Examples from the IT Industry
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The article describes the phenomenon of offshoring - international service delivery based on remote work in the global business environment. The example of the Indian IT services industry coupled with the human resource policy of its leader - Infosys Technologies - provides insights for the formulation of recommendations for Polish enterprises in the areas of competency and intellectual capital development as well as client relationship management. The experiences of offshoring providers indicate the growth potential for export operations by local firms based on what is known as the nearshore, in parallel to direct investments by multinational corporations, establishing regional service centers in Poland.
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