PL EN


2010 | 3(11) | 19-32
Article title

QUALITY OF PUBLIC UTILITY INSTITUTION SERVICES AND SOCIAL PROSPERITY

Authors
Title variants
Languages of publication
EN
Abstracts
EN
Subjective judgment of the prosperity in Poland does not become better despite a constant economic growth. CBOS (Centre of Public Opinion Research) researches show that for Polish people (97%) health is the most essential matter and that 75% persons are dissatisfied with the health service activity. Even only these numbers let observe the lack of the public prosperity optimization in Poland. Public utility services are personal, so they affect directly a feeling of the well-being. Undoubtedly, the quality of the services mentioned affects positively or negatively the prosperity of the whole population. A possibility of a public utilities evaluation in five dimensions has been shown in this paper: (1) in a professional dimension, i.e. efficiency; (2) in an economical dimension, i.e. productivity; (3) in a process-wise dimension, i.e. TQM; (4) in a personal dimension, i.e. consumer satisfaction; and (5) in a social dimension, i.e. public prosperity improvement.
Year
Issue
Pages
19-32
Physical description
Document type
ARTICLE
Contributors
  • dr Marek Biernacki, Katedra Matematyki i Cybernetyki, Uniwersytet Ekonomiczny, ul. Komandorska 118/120, 53-345 Wroclaw, Poland
References
Document Type
Publication order reference
Identifiers
CEJSH db identifier
11PLAAAA102313
YADDA identifier
bwmeta1.element.43104b1c-c0f8-3ef5-9d05-08e5fa866df5
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