"Tady mám takovou větu - a já nevim, jestli je prostě správně napsaná česky": příspěvek k problematice pokládání dotazů jazykové poradně

• Authors: Klára Dvořáková

Title variants

EN

“I have a sentence here - and I just don’t know if it is written correctly in Czech”: a contribution on submitting queries to the Language Consulting Centre

• Languages of publication: CS

Abstracts

EN

The Language Consultation Centre (LCC) of the Czech Language Institute has been offering telephone consultations for almost eighty years. During that time papers about the content of queries were published fairly regularly, but the interaction between callers and LCC employees was mostly disregarded (with a few recent exceptions). Therefore, this paper presents an analysis of the ways that the callers formulate their queries. For this purpose, I examined 102 language queries from 63 recordings of authentic phone calls to the LCC using the methodology of conversation analysis. In the queries I identified recurring components and divided them into seven categories based on their functions: thematizing knowledge deficit, defining the topic of the query, supporting or rejecting the solution, disclaiming authorship (of a “problematic” language form), justifying the query, providing additional information, and signalling transition to the next part of the utterance. This categorization proved that language queries are complex utterances that reflect the norms of the genre of telephone language consulting. In other words, the inquirers are well aware of what information they can present and how, and what they can expect from LCC employees in return.

Keywords

CS

dotaz; institucionální komunikace; jazyková poradna; jazykové poradenství; konverzační analýza; telefonát; telefonický rozhovor

EN

conversation analysis; institutional interaction; language consulting; Language Consultation Centre; phone call; query; question; telephone conversation

• Publisher: Institute of the Czech Language, Czech Academy of Sciences
• Journal: Naše řeč (Our Speech)
• Year: 2024
• Volume: 107
• Issue: 1
• Pages: 21-47
• Document type: ARTICLE

Contributors

author

Klára Dvořáková

• Ústav pro jazyk český AV ČR, v. v. i., Letenská 123/4, 118 51 Praha 1, Czech Republic