PL EN


2006 | 57 | 1(672) | 37-45
Article title

Customer Contact Center

Authors
Title variants
Languages of publication
PL
Abstracts
EN
The Customer contact center more and more frequently becomes a meaningful tool of relationship marketing. Its task to achieve a high level of customer satisfaction and loyalty is due to application of a particular organizational and technical solutions. The article discusses the results of research showing a subjective character of customer satisfaction correlated with internal measures assessing customer contact center's work
Keywords
Year
Volume
57
Issue
Pages
37-45
Physical description
Document type
ARTICLE
Contributors
author
  • A. Lotko, Politechnika Radomska, Wydzial Ekonomiczny, ul. Chrobrego 31, 26-600 Radom, Poland
References
Document Type
Publication order reference
Identifiers
CEJSH db identifier
06PLAAAA01743764
YADDA identifier
bwmeta1.element.4ff4cf02-56c8-3b14-8755-34d8a48b3b72
JavaScript is turned off in your web browser. Turn it on to take full advantage of this site, then refresh the page.