Development of Employee Competencies in Offshore Services Companies

• Authors: Klincewicz K.
• Languages of publication: PL

Abstracts

EN

The article describes the competency building processes in international service centers based on the example of Indian offshoring companies. The analysis encompasses the specificity of employee competencies in various types of service organizations, the phenomenon of staff attrition, and systemic measures adopted to increase retention: formalization and organizational improvement. The case of the Indian IT industry additionally demonstrates the offshore project management model and the role of a firm's environment, including public administration, educational institutions, and industry associations, in building employee competencies.

Keywords

EN

OFFSHORING

Discipline

• ECONOMICS: ECONOMICS

• Publisher: Institute of Labor and Social Studies, Warsaw
• Journal: Zarządzanie Zasobami Ludzkimi
• Year: 2005
• Volume: 5
• Issue: 5(44)
• Pages: 33-50
• Document type: ARTICLE

Contributors

author

Klincewicz K.

• K.Klincewicz, Uniwersytet Warszawski, Wydzial Zarzadzania, ul. Szturmowa 3, 02-678 Warszawa, Poland

Identifiers

CEJSH db identifier

06PLAAAA00832013