Quality Costs Account in the Assessment of Profitability
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The author attempts to assess the profitability of investment in quality improvement, applying quality costs account and NPV method. It is very difficult to determine potential effects of implemented quality systems due to their material (e.g. growth of revenues) and immaterial character (e.g. reputation improvement, growth of customers' satisfaction). Application of quality costs account in the analysis of profitability of investment in quality involves also immaterial effects.
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