PL EN


2008 | 3 | 2 | 287-296
Article title

LEVEL OF CUSTOMER SATISFACTION WITH THE PURCHASED INSURANCE SERVICE

Content
Title variants
Languages of publication
EN
Abstracts
EN
Insurance companies in the same way as other service enterprises, should focus in their activities mainly on identification of customer expectations and next on supplying them the products that would satisfy them fully. In case of insurance companies customer satisfaction can be generated at the stage of providing services to the customer (satisfaction with the distribution channel) and product that the customer has purchased (satisfaction with the insurance service purchased). This paper aims at presenting the dependences occurring between the level of satisfaction with the insurance service and the gender, age, place of residence, level of education, income and expenditures on insurance of the respondents.
Contributors
  • Justyna Witkowska, Uniwersytet Warminsko-Mazurski w Olsztynie, Katedra Ubezpieczen, ul. Obitza 2 10-725 Olsztyn, Poland
References
Document Type
Publication order reference
Identifiers
CEJSH db identifier
10PLAAAA07675
YADDA identifier
bwmeta1.element.962d4af9-019d-32a3-a6be-dd63ef08daa8
JavaScript is turned off in your web browser. Turn it on to take full advantage of this site, then refresh the page.