PL EN


2011 | 4 | 2(7) | 119-130
Article title

„Zapytaj bibliotekarza” w bibliotekach polskich uniwersytetów – analiza i ocena jakości usług elektronicznych na wybranych przykładach

Content
Title variants
EN
'ASK THE LIBRARIAN' IN POLISH UNIVERSITY LIBRARIES - ANALYSIS AND EVALUATION OF THE QUALITY OF ELECTRONIC SERVICES ON SELECTED EXAMPLES
Languages of publication
PL
Abstracts
EN
'Ask the Librarian' is a service that allows contact with the librarian in order to resolve problems associated with using the library. Increasingly, packages are created with comprehensive contact services, using not only tools such as telephone or a traditional letter, but also electronic, ranging from instant messaging to providing complex systems to track requests. The service has been firmly established in highly computerized countries. In Poland, however, many libraries still do not have a separate service, or it has not been prepared well. University centers, associated with research and progress should take the lead in developing high quality services, including those associated with contact with the user. The authors selected six of the best Polish university libraries in order to present the level of services such as 'Ask the Librarian' in Poland.
Year
Volume
4
Issue
Pages
119-130
Physical description
Document type
ARTICLE
Contributors
  • Rafal Jerzy Jurkowski, Biblioteka Glowna, Wyzsza Szkola Kultury Spolecznej i Medialnej w Toruniu, ul. Starotorunska 3, 87-100 Torun, Poland
References
Document Type
Publication order reference
Identifiers
CEJSH db identifier
11PLAAAA104623
YADDA identifier
bwmeta1.element.9aadffbc-d86e-3e9e-8e90-b5581ff3c524
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