The author discusses selected topics connected with the implementation of the 'Friendly Administration' project. Special emphasis is placed on some aspects of computerization of public registers which, in his opinion, are the key issues on his way to develop this project. The proposed activities should result in such a transformation of the traditional public administration that will enable its bodies to improve the quality of service for the community. The criterion of saving the time necessary for serving the citizens can be the measure of minimizing social costs and the quality of the provided service. For the functioning of the IT systems serving the community, it is necessary to anticipate the necessity to use appropriate IT standards which will make it possible to apply a rule of the so called organizational 'inter-operationality' for all the public registers.