EN
In her article, the author addresses the issue of employing electronic means of communication in general administrative proceedings. The main purpose of the article is to present the state of legal and organisational solutions applicable in this field, indicating the defects of the system and the proposed directions for change. Innovative means of distance communication may be used in administrative proceedings while filing applications and making deliveries; the full electronisation of the administrative process has not been provided. Applying information technologies to public administration will contribute to an improvement in the quality of the services provided. The article looks at the practical aspects of e-government, indicating the state of preparation of the institutions to provide e-services.