NOVEL APPROACH TO MEASURING BUSINESS PROCESS PERFORMANCE

• Authors: Simeunović Barbara , Tomašević Ivan , Slović Dragoslav , Stojanović Dragana
• Languages of publication: EN

Abstracts

EN

In the literature, as in practice, there are numerous models for measuring business performance but only a few of them are focused on the business processes, and have integrated process measures with strategic goals, in a way to enable companies to measure progress towards achieving business goals. This paper seeks to address these issues by proposing a new process performance measurement (PPM) model, named GPI model. Model was designed using evidence from the literature, it was tested through multiple case study research, and then it was modified and verified. The GPI model has the potential to become a useful tool for managers in several ways: firstly, the model can be used as a guidance for establishing PPM system that is aligned with strategic goals of company; secondly, the model can be used as it is, with a slight model customization; and thirdly, the universal list of Process performance indicators can be used as a source for best practice.

Keywords

EN

PERFORMANCE MEASUREMENT; PERFORMANCE INDICATORS; GPI MODEL; PPM MODEL

• Publisher: Institute of Slovak and World Economics and Institute for Forecasting, Slovak Academy of Sciences
• Journal: Ekonomický časopis (Journal of Economics)
• Year: 2020
• Volume: 68
• Issue: 4
• Pages: 360 – 379

Contributors

author

Simeunović Barbara

• University of Belgrade, Faculty of Organizational Sciences, Jove Ilica 154, 11000 Belgrade, Serbia

author

Tomašević Ivan

author

Slović Dragoslav

author

Stojanović Dragana