Public relations jako zarzadzanie zaufaniem. Prolegomena

• Authors: Michał Kaczmarczyk

Title variants

EN

PUBLIC RELATIONS IN THE TRUST MANAGEMENT. PROLEGOMENA

• Languages of publication: PL

Abstracts

EN

Trust management is a complex approach to internal and external relations within an organization, and to identification of strategic areas that govern such relations. Trust management operations are performed in various areas of managerial practice and form a sphere of activity that is related to human resource, knowledge and quality management. However, trust management is specifically related to public relations of an organization. Trust management and PR are linked with each other through a number of functions and goals, as well as deployment tools. This paper attempts to present public relations as trust management. Such approach to PR reveals its essence. Contrary to an instrumental marketing approach, PR is not a set of promotional activities or activities that support promotion. It is an art of building and maintaining trust-based understanding between an organization and its surrounding environment.

Keywords

EN

MANAGEMENT; TRUST; PUBLIC RELATIONS; MARKETING; COMMUNICATION

• Publisher: Univerzita sv. Cyrila a Metoda (Trnava)
• Journal: Communication Today
• Year: 2012
• Volume: 3
• Issue: 1
• Pages: 20-29

Contributors

author

Michał Kaczmarczyk

• Humanitas Univeristy, Kilinskiego 43, 41-200 Sosnowiec, POLAND