EMOTIONAL INTELLIGENCE AND ORGANIZATIONAL CITIZENSHIP BEHAVIOUR OF CIVIL SERVANTS IN ETHIOPIA: PSYCHOLOGICAL CONTRACT AS A MEDIATOR AND ORGANIZATIONAL CYNICISM AS A MODERATOR

• Authors: Gebresilase Bereket Merkine , Biramo Yohannes Bisa , Elka Zebdewos Zekarias , Demissie Endale Berhanu , Aldbyani Aamer
• Languages of publication: EN

Abstracts

EN

There is a gap in understanding how psychological contracts mediate and organizational cynicism moderates the relationship between emotional intelligence and organizational citizenship behaviour. This study aimed to investigate the mediating role of psychological contracts and the moderating role of organizational cynicism in the association between emotional intelligence and organizational citizenship behaviours among Ethiopian civil servants. The study included 322 (58% male) permanent government workers from three reform towns in southern Ethiopia. The findings revealed a significant relationship between emotional intelligence and organizational citizenship behaviours, psychological contracts, and organizational cynicism. The analysis using structural equation modelling indicated that the relationship between emotional intelligence and organizational citizenship behaviours was partially mediated by psychological contracts among civil servants. Additionally, organizational cynicism was found to have a significant moderating role in the association between emotional intelligence and organizational citizenship behaviours. As a practical implication, this study offers concrete recommendations for organizations intended to improve employee behaviours. It also contributes to the broader understanding of psychological contracts, emotional intelligence, and organizational cynicism in civil servants.

Keywords

EN

EMOTIONAL INTELLIGENCE; PSYCHOLOGICAL CONTRACT; ORGANIZATIONAL CYNICISM; CITIZENSHIP BEHAVIOUR; CIVIL SERVANTS

• Publisher: Institute of Experimental Psychology, Slovak Academy of Sciences
• Journal: Studia Psychologica
• Year: 2024
• Volume: 66
• Issue: 2
• Pages: 151 - 165

Contributors

author

Gebresilase Bereket Merkine

• Wolaita Sodo University, College of Education, Department of Psychology, Ethiopia

• https://orcid.org/0000-0001-9692-1266

author

Biramo Yohannes Bisa

• https://orcid.org/0000-0001-6668-268X

author

Elka Zebdewos Zekarias

• https://orcid.org/0000-0002-1864-6956

author

Demissie Endale Berhanu

author

Aldbyani Aamer

Identifiers

DOI

https://doi.org/10.31577/sp.2024.02.897