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2018 | 66 | 2 | 181 – 198
Article title

CONFIDENCE IN EUROPEAN RETAIL BANKING: ASSESSING RELATIONSHIP WITH ECONOMIC FUNDAMENTALS

Content
Title variants
Languages of publication
EN
Abstracts
EN
The paper explores the various typologies of confidence indices and barometers that have been developed by audit and consultancy firms, research centres or banking associations with the purpose to assist banks in better understanding customers’ needs, perceptions and expectations. The study gravitates around the European banking sector, by relying on the customer experience index developments during 2011 – 2015. We follow a twofold statistical approach, meant to investigate whether the index dynamics may be significantly determined by changes in several broad coverage variables, and respectively the presence of a two-way causality between the index and variables included in the sample. The findings obtained are of interest not only for banks, but also for public authorities and financial regulators, as the customers’ confidence index used in the study appears to drive subsequent changes in the level of several macroeconomic, financial and institutional variables.
Contributors
  • Bucharest University of Economic Studies, Faculty of Finance and Banking, 5-7 Mihail Moxa Street, District 1, 010961 Bucharest, Romania
References
Document Type
Publication order reference
Identifiers
YADDA identifier
bwmeta1.element.cejsh-c2d85dd1-968d-4a14-9d83-d9994400d0b4
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