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2010 | 6 | 3 | 116-119
Article title

Performance management and key performance indicators for higher education institutions in Serbia

Content
Title variants
Languages of publication
EN
Abstracts
EN
Higher education is enduring fundamental changes – universities are experimenting with new ways of funding and forging partnerships with private companies, competition is fiercer than ever before. All these changes indicate that higher education is becoming an industry. Thus, in order to succeed, institutions of higher education, just like profit oriented organizations, have to know how to enhance an manage their performance. The paper depicts the process of defining key performance indicators for higher education institutions in Serbia. Once determined, key performance indicators become a basis for improving control of use of organizational resources, quality of business results and for aligning business strategy with business technology.
Year
Volume
6
Issue
3
Pages
116-119
Physical description
Contributors
  • Faculty of Economics Subotica, University of Novi Sad, Serbia
  • Prague Development Center s.r.o., Bořivojova 1081 / 40, 130 00, Prague 3 - Žižkov, Czech Republic
References
  • Ariyachandra, T., Frolick, M., 2008. “Critical success factors in business performance management - striving for success,” Information Systems Management, Vol.25, No2, pp.113-20
  • Corbitt, T., 2004. “Business performance management systems,” Management Services, Vol.48, No3, pp.22-23
  • Daniel, C., 2008. “Integrated management,” Financial Management, November, pp.54-55
  • Frolick, M., Ariyachandra, T., 2006. “Business performance management: One truth,” Information Systems Management, Vol.23, No1, pp.41-48
  • Kaplan, R., 2001. “Strategic performance measurement and management in nonprofit organizations,” Nonprofit Management & Leadership, Vol. 11, No 3, pp.353-70
  • Lawson, R., 2007. “Creating a BPM center of excellence,” Strategic Finance, Vol.89, No3, pp.35-39
  • Parmenter, D., 2007. Key performance Indicators: Developing, implementing, and using winning KPIs,” John Wiley & Sons, Inc, Hoboken, New Jersey
  • SORS, 2008. Statistical yearbook of Serbia, Statistical Office of the Republic of Serbia, Belgrade
  • The Economist, 2005. The brains business, http://www.economist.com/surveys/displaystory.cfm?story_id=4339960
  • Turban, E., Aronson, J.E., Liang, T.P, Sharda, R., 2007. Decision suport and Business Inteligence Systems, Pearson education Inc, Upper Saddle River, New Jersey
Document Type
Publication order reference
YADDA identifier
bwmeta1.element.cejsh-e7ef60ff-f32a-45cf-8c02-b0fd8a9789aa
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