Performance management and key performance indicators for higher education institutions in Serbia

• Authors: Ana Maria Serdar
• Languages of publication: EN

Abstracts

EN

Higher education is enduring fundamental changes – universities are experimenting with new ways of funding and forging partnerships with private companies, competition is fiercer than ever before. All these changes indicate that higher education is becoming an industry. Thus, in order to succeed, institutions of higher education, just like profit oriented organizations, have to know how to enhance an manage their performance. The paper depicts the process of defining key performance indicators for higher education institutions in Serbia. Once determined, key performance indicators become a basis for improving control of use of organizational resources, quality of business results and for aligning business strategy with business technology.

Keywords

EN

higher education; performance management; key performance indicators

Discipline

• ECONOMICS: ECONOMICS

• Publisher: Prague Development Center, Czech Republic
• Journal: Perspectives of Innovations, Economics and Business
• Year: 2010
• Volume: 6
• Issue: 3
• Pages: 116-119

Contributors

author

Ana Maria Serdar

• Faculty of Economics Subotica, University of Novi Sad, Serbia

• Prague Development Center s.r.o., Bořivojova 1081 / 40, 130 00, Prague 3 - Žižkov, Czech Republic

References

• Ariyachandra, T., Frolick, M., 2008. “Critical success factors in business performance management - striving for success,” Information Systems Management, Vol.25, No2, pp.113-20
• Corbitt, T., 2004. “Business performance management systems,” Management Services, Vol.48, No3, pp.22-23
• Daniel, C., 2008. “Integrated management,” Financial Management, November, pp.54-55
• Frolick, M., Ariyachandra, T., 2006. “Business performance management: One truth,” Information Systems Management, Vol.23, No1, pp.41-48
• Kaplan, R., 2001. “Strategic performance measurement and management in nonprofit organizations,” Nonprofit Management & Leadership, Vol. 11, No 3, pp.353-70
• Lawson, R., 2007. “Creating a BPM center of excellence,” Strategic Finance, Vol.89, No3, pp.35-39
• Parmenter, D., 2007. Key performance Indicators: Developing, implementing, and using winning KPIs,” John Wiley & Sons, Inc, Hoboken, New Jersey
• SORS, 2008. Statistical yearbook of Serbia, Statistical Office of the Republic of Serbia, Belgrade
• The Economist, 2005. The brains business, http://www.economist.com/surveys/displaystory.cfm?story_id=4339960
• Turban, E., Aronson, J.E., Liang, T.P, Sharda, R., 2007. Decision suport and Business Inteligence Systems, Pearson education Inc, Upper Saddle River, New Jersey

Identifiers

DOI

http://dx.doi.org/10.15208/pieb.2010.95