EXPLORING A REFINEMENT MEASURE OF DEEP ACTING ON BURNOUT

• Authors: Marie Andela , Didier Truchot , Yolande Ponz
• Languages of publication: EN

Abstracts

EN

While surface acting is negatively related to employees’ well-being, deep-acting seems to bear mostly weak and non-generalizable relations with well-being outcomes. We suggest that inconclusive results may be explained by overly-global measures of deep acting that mixed several processes. Thus we propose to measure cognitive change (ERQ, Christophe, Antoine, Leroy, Delelis, 2009), and attentional deployment, both emotion regulation strategies included in the definition of deep acting, and their respective impacts on burnout (Maslach Burnout Inventory). Our results indicate that cognitive change and attentional deployment, currently measured as composing a one dimensional factor, have in fact different impacts on employees’ burnout: cognitive change is associated with low levels of burnout while attentional deployment is positively related to burnout.

Keywords

EN

EMOTION REGULATION; EMOTIONAL LABOR; DEEP ACTING; MEASURE; BURNOUT

• Publisher: Institute of Experimental Psychology, Slovak Academy of Sciences
• Journal: Studia Psychologica
• Year: 2014
• Volume: 56
• Issue: 4
• Pages: 267 – 272

Contributors

author

Marie Andela

• Sciences du langage, de l'homme et de la société, Université de Franche-Comté, 30-32 Rue Mégévand, 25030 Besançon Cedex, France

author

Didier Truchot

author

Yolande Ponz