The importance of TQM concept as a factor of competitive advantage of companies

• Authors: Stojanka Dakic
• Languages of publication: EN

Abstracts

EN

In the modern business conditions companies are facing with very serious competition, so they are forced to invest great efforts to ensure high satisfaction of their customers and thus ensure their loyalty. In the described circumstances, the concept of TQM became a survival factor of companies in the market. Basis gaining competitive advantage in global markets is reflected in the adoption and development of the concept of TQM as a management philosophy that includes a set of tools and processes, which outputs bring consumer satisfaction and continuous improvement.

Keywords

EN

total quality management; ISO standards; TQM tools

Discipline

• ECONOMICS: ECONOMICS

• Publisher: Prague Development Center, Czech Republic
• Journal: Perspectives of Innovations, Economics and Business
• Year: 2010
• Volume: 6
• Issue: 3
• Pages: 18-20

Contributors

author

Stojanka Dakic

• Faculty of Economics Subotica, University of Novi Sad, Serbia

• Prague Development Center s.r.o., Bořivojova 1081 / 40, 130 00, Prague 3 - Žižkov, Czech Republic

References

• Bergman, B., Klefsjo, B., 1994. “Quality - from customer needs to customer satisfaction,” McGraw-Hill Book Company, London
• Dean, J., Bowen, D., 1999. “Management theory and total quality: Quality improving research and practice through theory development“, Academy of Management Review, Vol.19, No19, pp.392-418
• Deming, W., 1991. “Philosophy continues to flourish,” APICS - The Performance Advantage, 1, No4, p.20
• Heizer, J., Render, B., 2004. “Principles of operation management,” Pearson Education, New Jersey.
• Heleta, M., 1998. “TQM - model za poslovnu izvrsnost,” Educta, Beograd
• Janošević, S., Senić, R., Stefanović, Ž. et al., 1999. “Menadžment ukupnog kvaliteta,” Ekonomski fakultet, Kragujevac
• Stojiljković, V., Uzunović, R., Veljković, B. et al., 1996. “ISO 900I ISO 1400 - Put ka TQM,” Stioprint, Niš
• Wadsworth, H., Stephens, K., 1986. “Modern methods for quality control and improvement,” John Wiley & Sons, Inc., New York

Identifiers

DOI

http://dx.doi.org/10.15208/pieb.2010.69