The impact of E-government implementation on the organizational structure: The case of Jordan

• Authors: Rifat O. Shannak
• Languages of publication: EN

Abstracts

EN

The application of E-government initiative in Jordan had widely spread milestones in terms of achievement, these achievements has changed the means of communication between the government different ministries and directories through websites. This research studied the level of E-government application and the changes in the organizational structure needed to reach the optimal customer service. Data collected through the interview with personnel in the Ministry of Information and Communication Technology and Electronic Government Program from, the websites of the Ministry of Education and the Income and Sales Tax Directorate, and the United Nations E-government Readiness Biannual Report. This study found that the E-government application level is conventional with some utilization in the vertical integration, and the effect on the structure is not clear except for the new technology-related positions that have emerged due to the changes in the communication methods.

Keywords

EN

e-Government; implementation; Jordan; organizational structure; performance

Discipline

• ECONOMICS: ECONOMICS
• LAW_&_ADMINISTRATION: LAW & ADMINISTRATION

• Publisher: Prague Development Center, Czech Republic
• Journal: Perspectives of Innovations, Economics and Business
• Year: 2013
• Volume: 13
• Issue: 1
• Pages: 5-16

Contributors

author

Rifat O. Shannak

• MIS Department, Faculty of Business, University of Jordan, Jordan

Identifiers

DOI

http://dx.doi.org/10.15208/pieb.2013.01