Polish Version of Patient Satisfaction with Nursing Care Quality Questionnaire (PSNCQQ)

• Authors: Ksykiewicz-Dorota, A , Sierpińska, L , Gorczyca, R , Rogala-Pawelczyk, G

Abstracts

EN

Purpose: The aim of the study was to develop a Polish version of the Patient Satisfaction with Nursing Care Quality Questionnaire (PSNCQQ) and its psychometric validation. Material and methods: The Polish version of the questionnaire was completed by 85 randomly selected patients treated in 18 wards of various profiles in 6 hospitals in the Regions of Lublin, Warsaw and Łódź. Internal consistency, inter-item and item-total correlations were computed, and construct and predictive validity of the Polish version of the PSNCQQ established. Results: The level of patient satisfaction measured by the Polish version of the PSNCQQ was 3.97, and did not significantly differ from that noted among the Canadian patients (3.81). The internal consistency of the Polish version was very high (Cronbach’s α = 0.96). The item-total correlations remained within the range from 0.57-0.84. In the exploratory factor analysis of Polish data, a single factor was extracted, consistent with the original version of PSNCQQ. The predictive validity of PSNCQQ was examined by means of multiple regression analysis. PSNCQQ explained 67% of variance in the assessments of overall quality of care and services; 57% of variance in the assessments of overall quality of nursing care in the ward, and 57% of variance in the willingness to recommend the hospital to others. Conclusion: The Polish version of the PSNCQQ satisfies the psychometric criteria with respect to reliability and validity, and may be applied for the evaluation of patient satisfaction with nursing care among patients treated in Polish hospital wards.

Keywords

EN

Patient satisfaction; Health Care Quality Assessment; nursing

• Publisher: Uniwersytet Medyczny w Białymstoku
• Journal: Progress in Health Sciences
• Year: 2011
• Volume: 1
• Issue: 1
• Pages: 51-56

Contributors

author

Ksykiewicz-Dorota, A

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Sierpińska, L

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Gorczyca, R

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Rogala-Pawelczyk, G