Metoda Kano w ocenie jakości usług gastronomicznych

• Authors: Gajewska, Paulina

Abstracts

PL

The article presents the issues regarding the use of methods of Kano in the assessment of the quality of catering. The industry of catering services is developing in - cessantly and a constant improvement of the quality is a key to success. The perceived quality of customer service will affect both tangible and intangible assets. The knowledge of customers expectations certainly helps in the proper development and in gaining perfection in catering.

Keywords

PL

usługi gastronomiczne; metoda Kano; jakość usług

• Publisher: Wyższa Szkoła Turystyki i Języków Obcych
• Journal: Zeszyty Naukowe. Turystyka i Rekreacja
• Year: 2012
• Issue: 1(9)
• Pages: 113-128

Contributors

author

Gajewska, Paulina