PL EN


2012 | 3 | 1 | 547-556
Article title

Risks related to quality management systems implementation – some lessons learned from Czech Republic

Content
Title variants
Languages of publication
PL
Abstracts
EN
The ISO Guide 73 as well as the ISO 31000 standard defines risk as effect of uncertainty on objectives. Any risk can be viewed as a chance of particular situation or event, which will have an impact upon organizations ́ objectives, occurring within a stated period of time. In the field of quality management systems, current state at Czech organizations discovers lot of shortcomings in this area which can be changed to vari-ous managerial risks. That’s why it is important to identify the most serious risks related to quality management principles before quality management systems establishing. Three of these risks are discussed in this article: −customer loyalty and customer value aren’t measured by systematic manner,−there is used incorrect process performance measure ment methodology,JaroslavNenadál 556−partnership with suppliers is rather underestimated, as these are recognized to be treated if we want quality management systems with high performance. The possible treatment approach linked to these risks is also mentioned briefly.
Year
Volume
3
Issue
1
Pages
547-556
Physical description
Contributors
  • Prof. Ing., Ph.D., Department of Quality Management, VSB-Technical University of Ostrava
References
  • Asbury S., Ashwell P. (2007), Health and Safety, Environmental and Quality Audits. A risk based approach, Elsevier, Amsterdam.
  • EFQM Excellence Model (2009), EFQM, Brussels.
  • EN ISO 9001:2008 Quality management systems – Requirements, ISO, Geneve.
  • EN ISO 9004:2009 Managing for the sustained success of an organization – A quality management approach, ISO, Geneve.
  • Feuss W.J. (2011), Fundamentals of Customer Value Analysis, Available from, www.williamfeuss.com/Inc-1pdf [cit. 2011-11-17, 16.15 CET].
  • Gable B.T. (1994), Managing Customer Value, The Free Press, New York.
  • Hayes E.B. (2010), Beyond the Ultimate Question. A Systematic Approachto Improve Customer Loyalty, ASQ Quality Press, Milwaukee.
  • ISO Guide 73 Risk Management – Vocabulary (2009), ISO, Geneve.
  • ISO/TS 10004 Quality management – Customer satisfaction - guidelines for monitoring and measuring (2010), ISO, Geneve.
  • Nenadál J., Vykydal D. (2009), How to implement the process approach within quality management systems, „Współczesne Zarządzanie – Contemporary Management Quarterly”, no. 3., Uniwersytet Jagielloński, Kraków
Document Type
Publication order reference
Identifiers
YADDA identifier
bwmeta1.element.desklight-094c4fbd-1f76-48dc-94cb-015975cf4332
JavaScript is turned off in your web browser. Turn it on to take full advantage of this site, then refresh the page.