Risks related to quality management systems implementation – some lessons learned from Czech Republic

• Authors: Jaroslav Nenadál
• Languages of publication: PL

Abstracts

EN

The ISO Guide 73 as well as the ISO 31000 standard defines risk as effect of uncertainty on objectives. Any risk can be viewed as a chance of particular situation or event, which will have an impact upon organizations ́ objectives, occurring within a stated period of time. In the field of quality management systems, current state at Czech organizations discovers lot of shortcomings in this area which can be changed to vari-ous managerial risks. That’s why it is important to identify the most serious risks related to quality management principles before quality management systems establishing. Three of these risks are discussed in this article: −customer loyalty and customer value aren’t measured by systematic manner,−there is used incorrect process performance measure ment methodology,JaroslavNenadál 556−partnership with suppliers is rather underestimated, as these are recognized to be treated if we want quality management systems with high performance. The possible treatment approach linked to these risks is also mentioned briefly.

Keywords

EN

quality management principles; customer loyalty; partnership with suppliers; process performance

• Publisher: Wydział Zarządzania - Uniwersytet Gdański
• Journal: Zarządzanie i Finanse
• Year: 2012
• Volume: 3
• Issue: 1
• Pages: 547-556

Contributors

author

Jaroslav Nenadál

• Prof. Ing., Ph.D., Department of Quality Management, VSB-Technical University of Ostrava

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