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2014 | 24 | 3 | 45-58
Article title

Optimization of an M/M/1/N feedback queue with retention of reneged customers

Selected contents from this journal
Title variants
Languages of publication
EN
Abstracts
EN
Customer impatience has become a threat to the business world. Firms employ various customer retention strategies to retain their impatient (or reneged) customers. Customer retention mechanisms may help to retain some or all impatient customers. Further, due to unsatisfactory service, customers may rejoin a queue immediately after departure. Such cases are referred to as feedback customers. Kumar and Sharma take this situation into account and study an M/M/1/N feedback queuing system with retention of reneged customers. They obtain only a steady-state solution for this model. In this paper, we extend the work of Kumar and Sharma by performing an economic analysis of the model. We develop a model for the costs incurred and perform the appropriate optimization. The optimum system capacity and optimum service rate are obtained.
Year
Volume
24
Issue
3
Pages
45-58
Physical description
Contributors
author
  • Department of Statistics and Operational Research, Kurukshetra University, Kurukshetra, Haryana, India-136 119, nkjain@kuk.ac.in
  • Department of Statistics and Operational Research, Kurukshetra University, Kurukshetra, Haryana, India-136 119, bksoam@live.com
References
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Document Type
Publication order reference
Identifiers
YADDA identifier
bwmeta1.element.desklight-1866f6c5-8f09-49c9-aa70-0bf4f4863442
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