Zarządzanie kadrami administracji a jakość usług publicznych

• Authors: Grzebyk Mariola , Pierścieniak Agata

Title variants

EN

Human Resources in Administration and the Quality of Public Services

• Languages of publication: PL

Abstracts

PL

Institutional development program (PRI) diagnoses the condition of investment and enables to assess the level of development of particular areas in commune office. Apart from literature on the subject authors used in their research the methodology of Institutional Analysis which was worked out for the PRI needs ( 2001-2004 version). The aim of the article is to identify the proper public services area that coves two particular spaces: public services including communal ones and human resources management. Taking into account logical connection between those areas authors by their research presented that the level of provided services is determined by the quality of employed people as well as the level of human resources management.

Institutional development program (PRI) diagnoses the condition of investment and enables to assess the level of development of particular areas in commune office. Apart from literature on the subject authors used in their research the methodology of Institutional Analysis which was worked out for the PRI needs ( 2001-2004 version). The aim of the article is to identify the proper public services area that coves two particular spaces: public services including communal ones and human resources management. Taking into account logical connection between those areas authors by their research presented that the level of provided services is determined by the quality of employed people as well as the level of human resources management.

Keywords

PL

zarządzanie publiczne; usługi publiczne; zarządzanie kadrami; administracja publiczna; analiza instytucjonalna

EN

public management; public services; human resource management; public administration; institutional analyze

• Publisher: Instytut Organizacji i Zarządzania w Przemyśle „ORGMASZ”
• Journal: Ekonomika i Organizacja Przedsiębiorstwa
• Year: 2015
• Issue: 6 (785)
• Pages: 52-63

Contributors

author

Grzebyk Mariola

• dr Mariola Grzebyk, Katedra Ekonomiki i Zarządzania, Wydział Ekonomii, Uniwersytet Rzeszowski

author

Pierścieniak Agata

• dr inż. Agata Pierścieniak, Katedra Ekonomiki i Zarządzania, Wydział Ekonomii, Uniwersytet Rzeszowski