Polska służba celna w procesie podwyższania jakości usług biznesowych
Polish customs authority in the process of improvement the quality of business services
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The pursuit of enterprises to achieve economic success in the global market, advanced technologies and innovative methods of management in every area of business, set new directions for the development of service activities of the customs authorities. The aim of this paper is to present the benefits of the implementation of the innovative business services by the Customs Service. Analysis of the reasons of implementation of the modern forms of customs services and characteristics of individual solutions allow to conclude that the flexibility of customs clearance is a source of significant commercial and financial benefits for operators on the international market, and, thereby, an important determinant of the growth of their competitiveness. Moreover, the simplified system of the customs clearances increases the efficiency of the billing and collection of customs duties, thus ensuring regular revenue for the state budget. In this paper, following research methods were used: a descriptive method, an analysis of literature, and statistical inference.
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