Emergency Hotline as a Communication Tool in Times of Crisis

• Authors: Socha Gabriela
• Languages of publication: EN

Abstracts

For a couple of decades telephone crisis services called hotlines or helplines have been an important instrument in the process of providing help and assistance to people in distress. The idea of providing psychological help and support over the telephone was born of sincere kindness and sympathy of human heart but with time it evolved towards a standardized scientific discipline based on rules and procedures. The paper outlines the history of telephone crisis services and points to their most important functions in contemporary, globalized world.

Keywords

EN

crisis; crisis situation; telephone crisis service; hotline; helpline; trust; intervention

• Publisher: Wyższa Szkoła Finansów i Prawa w Bielsku-Białej
• Journal: Zeszyty Naukowe Wyższej Szkoły Finansów i Prawa w Bielsku-Białej
• Year: 2018
• Issue: 3
• Pages: 35-39

Dates

published

2018-10-30

Contributors

author

Socha Gabriela

• 1District Headquarters of the Polish Police Forces in Katowice ul. Lompy 19, 44-100 Katowice - Poland

References

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