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2018 | 3 | 35-39
Article title

Emergency Hotline as a Communication Tool in Times of Crisis

Authors
Title variants
Languages of publication
EN
Abstracts
For a couple of decades telephone crisis services called hotlines or helplines have been an important instrument in the process of providing help and assistance to people in distress. The idea of providing psychological help and support over the telephone was born of sincere kindness and sympathy of human heart but with time it evolved towards a standardized scientific discipline based on rules and procedures. The paper outlines the history of telephone crisis services and points to their most important functions in contemporary, globalized world.
Year
Issue
3
Pages
35-39
Physical description
Dates
published
2018-10-30
Contributors
  • 1District Headquarters of the Polish Police Forces in Katowice ul. Lompy 19, 44-100 Katowice - Poland
References
  • Gawroński, S. (2018). Media i komunikowanie społeczne w systemie bezpieczeństwa wewnętrznego. [online] Available at: http://wsiz.rzeszow.pl/kadra/sgawronski [Accessed 4 May 2018].
  • Goban-Klas, T. (2008). Komunikowanie i media. Komunikowanie i media, p.23.
  • Jaroszewska, M. (2001). Telefon zaufania dla dzieci. Cztery funkcje telefonu pomagania. Niebieska linia, (3).
  • Kubacka-Jasiecka, D. (2010). Interwencja kryzysowa. Warszawa: Wydawnictwa Akademickie i Profesjonalne, p.532.
  • Stewart, J. (2009). Mosty zamiast murów. Warszawa: Wydaw. Naukowe PWN.
Document Type
Publication order reference
Identifiers
YADDA identifier
bwmeta1.element.desklight-3f20692c-4683-4868-a562-ed24851f27fe
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