PL EN


2014 | 3 | 3 | 193-200
Article title

Taking Advantage of Customer Participation in the Process of Designing Computer-Based Services

Content
Title variants
Languages of publication
EN
Abstracts
EN
The present model of providing services has evolved as a result of the use of the IT tools and systems. It is a noticeable trend that the customer participation in the design process is an added value in design of IT systems or the services themselves. It is precisely the customer participation in designing of IT systems that is of crucial importance for meeting the expectations of the end-user. This article presents the ways in which advantage can be taken of the added value created due to the customer participation and how to use this participation in the designing process.
Year
Volume
3
Issue
3
Pages
193-200
Physical description
Dates
published
2014
Contributors
  • Faculty of Management and Economics, Gdansk University of Technology
References
  • Fazlagić J. (2013) Service Design, Akademia Finansów i Biznesu Vistula, Warszawa Poland.
  • Hippel E., Ogawa S., de Jong J. (2011) The Age of the Consumer-Innovators, MITSloan Management Review, http://sloanreview.mit.edu/article/the-age-of-the-consumer-innovator/
  • Koszlajda A. (2010) Zarządzanie projektami IT Przewodnik po metodologiach, Helion, Gliwice, Poland.
  • Sikorski M. (2013) Chapter 4: Evolution of End User Participation in IT Projects, Pańskowska M. [ed.]: Frameworks of IT Prosumption for Business Development, IGI Global, Hershey, USA.
  • Sikorski M. (2010) Interakcja człowiek-komputer, Wydawnictwo PJWSTK, Warszawa, Poland.
  • Sikorski M. (2012) Usługi on-line. Jakość, interakcje, satysfakcja klienta, Wydawnictwo PJWSTK, Warszawa, Poland.
  • Olszański M., Piech K. (2012) E-biznes – innowacje w usługach. Teoria, praktyka przykłady, Polska Agencja Rozwoju Przedsiębiorczości, Warszawa, Poland.
Document Type
Publication order reference
Identifiers
ISSN
2084-5537
YADDA identifier
bwmeta1.element.desklight-4b84975d-fd10-4591-b5cf-31b45424384c
JavaScript is turned off in your web browser. Turn it on to take full advantage of this site, then refresh the page.