USING SCORECARD PERSPECTIVES TO ASSESS THE BENEFITS OF SYSTEM IMPLEMENTATION: A CASE STUDY ANALYSIS

• Authors: Szabelska Aleksandra , Gabryelczyk Renata

Abstracts

EN

The paper presents the results of case study analysis conducted to assess the benefits of system implementation. The research was carried out in Polish recruitment company. We assessed the benefits of recruitment system implementation using the perspectives of a Balanced Scorecard and, in particular, the modelling and measurement of the main processes of recruitment. We designed indicators of the organization’s performance and we measured them before system implementation (as-is state) and after possible implementation (can-be state). This procedure allowed us to determine changes which the recruitment system could make, and also permitted to take a final decision on whether to invest or discontinue planning implementation.

Keywords

EN

Balanced Scorecard; IT implementation assessment; business process modelling; performance indicators

• Publisher: Katedra Informatyki Szkoła Główna Gospodarstwa Wiejskiego w Warszawie
• Journal: Information Systems in Management
• Year: 2016
• Volume: 5
• Issue: 4
• Pages: 573-584

Dates

published

2016

Contributors

author

Szabelska Aleksandra

• Faculty of Economic Science, Digital Economy Lab, University of Warsaw

author

Gabryelczyk Renata

• Faculty of Economic Science, Digital Economy Lab, University of Warsaw

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Identifiers

ISSN

2084-5537