2019 | 3 (80) | 58-66
Article title

Barriers to Knowledge Sharing for Prosumers and Global Team Employees

Title variants
Languages of publication
The main purpose of this paper is to determine which barriers are significant for prosumers and global team employees, and in turn what can discourage them from knowledge sharing. The main assumption was that prosumers and employees can share knowledge seamlessly, but that very often they are reluctant to do so. It seems to be a challenge for businesses to know which barriers hinder prosumers and employees in sharing knowledge. To find the answer to the main and specific research questions, as well as to present a complete picture of knowledge sharing barriers from the employee and prosumer perspectives, we combined two research methods in our study – qualitative and quantitative. The research process embraced a survey among prosumers and interviews with global team employees. The contribution of this paper is twofold: (1) a knowledge sharing barriers analysis, and (2) a conceptual framework development which presents the common barriers for knowledge sharing amongst prosumers and employees of global teams, to fulfil the research gap extant in the literature.
Physical description
  • Szkoła Główna Handlowa
  • Uniwersytet Ekonomiczny w Katowicach
  • Aghamirian, B., Dorri, B., & Aghamirian, B. (2015). Customer knowledge management application in gaining organization's competitive advantage in electronic commerce. Journal of theoretical and applied electronic commerce research, 10(1), 63-78. DOI: 10.4067/S0718-18762015000100006
  • Alavi, M., & Leidner, D.E. (2001). Review: knowledge management and knowledge management systems: conceptual foundations and research issues. MIS Quarterly, 25(1), 107-137. DOI: 10.2307/3250961
  • Assudani, R. H. (2009). Dispersed knowledge work - implications for knowledge intensive firms. Journal of Knowledge Management, 13(8), 521-532.
  • Bardin, L. (2008). Analise de Conteúdo, Lisboa: Edi??es 70.
  • Becker, M. C. (2003). What is the role of teams in knowledge management? Some indications from practice. International Journal of Information Technology and Management, 2(1/2), 50-58.
  • Coakes, E., Coakes, J. M., & Rosenberg, D. (2008). Co-operative work practices and knowledge sharing issues: a comparison of viewpoints. International Journal of Information Management, 28(1), 12-25. DOI: 10.1016/j.ijinfomgt.2007.10.004
  • Cohen, W. M., & Levinthal, D. A. (1990). Absorptive capacity: a new perspective on learning and innovation. Administrative Science Quarterly, 35(1), 128-152. DOI: 10.2307/2393553
  • Creswell, J. W. (2013). Research Design Qualitative, Quantitative, and Mixed Methods Approaches. Washington DC: SAGE Publications, Inc.
  • Dubé, L., & Paré G. (2003). Rigor in information systems positivist case research: current practices, trends, and recommendations. MIS Quarterly, 27(4), 597-635.
  • Eisenbardt, M., Ziemba E., & Mullins R. (2018). Comparative analysis of barriers to knowledge sharing for Polish and UK consumers. Polish Journal of Management Studies, 18(2), 73-83. DOI: 10.17512/pjms.2018.18.2.06
  • Espinosa, J. A., Cummings, J. N., Wilson, J. M., & Pearce, B.M. (2003). Team boundary issues across multiple global ?rms. Journal of Management Information Systems, 19(4), 157-190. DOI:
  • Ford, D. P., & Mason, R. M. (2013). A multilevel perspective of tensions between knowledge management and social media. Journal of Organizational Computing and Electronic Commerce, 23(1-2), 7-33. DOI: 10.1080/10919392.2013.748604
  • Gafni R., Geri N., & Bengov P. (2014). Investigating the effect of tangible and virtual rewards on knowledge contribution in online communities. Online Journal of Applied Knowledge Management, 2(2), 1-11. Retrieved from 2014/volume2_2/OJAKM_Volume2_2pp1-11.pdf
  • Hernández-Serrano, M.-J., Renés-Arellano, P., Graham, G., & Greenhill, A. (2017). From prosumer to prodesigner: participatory news consumption. Comunicar, 50(XXV), 77-87. DOI:
  • Hooff, van den, B., Schouten, A. P., & Simonovski, S. (2012). What one feels and what one knows: the influence of emotions on attitudes and intentions towards knowledge sharing. Journal of Knowledge Management 1(16), 148-158. DOI: 10.1108/13673271211198990
  • Humphreys, A., & Grayson, K. (2008). The intersecting roles of consumer and producer: A critical perspective on co-production, co-creation and presumption. Sociology Compass, 2(3), 963-980. DOI:
  • Hutchings K., & Michailova S. (2006). The impact of group membership on knowledge sharing in Russia and China. International Journal of Emerging Markets, 1, 21-34, DOI:
  • Kettles, D., St. Louis, R. D., & Steinbart, P. J. (2017). An experimental investigation of the individual and joint effects of financial and non-financial incentives on knowledge sharing using enterprise social media. Communications of the Association for Information Systems, 41. DOI:
  • Kotlarsky, J., van Fenema, P. C., & Willcocks, L. (2008). Developing a knowledge-based perspective on coordination: the case of global software projects. Information & Management, 45(2), 96-108.
  • Krishna, S., Sahay, S., & Walsham, G. (2004). Managing cross-cultural issues in global software outsourcing. Communications of the ACM, 47(4), 62-66.
  • Kyobe, M. (2010). A knowledge management approach to resolving the crises in the information systems discipline. Journal of Systems and Information Technology, 12(2), 161-173.
  • Lam, A., & Lambermont-Ford, J.P. (2010). Knowledge sharing in organisational contexts: A motivation-based perspective. Journal of Knowledge Management, 14(1), 51-66. DOI:
  • Levina, N., & Vaast, E. (2008). Innovation or doing as told? Status differences and overlapping boundaries in offshore collaboration. MIS Quarterly, 32(2), 307-332.
  • Li, W. (2010). Virtual knowledge sharing in a cross-cultural context. Journal of Knowledge Management, 14(1), 38-50.
  • Martins, L. L., Gilson, L. L., & Maynard, M. T. (2004). Virtual teams: what do we know and where do we go from here?. Journal of Management, 30(6), 805-835.
  • McDermontt, R., & O'Dell, C. (2001). Overcoming cultural barriers to sharing knowledge. Journal of Knowledge Management, 5(1), 76-85.
  • McDonough, E. F. III, Kahn, K. B. & Barczak, G. (2001). An investigation of the use of global, virtual, and collocated new product development teams. The Journal of Product Innovation Management, 18(2), 110-120.
  • Monalisa, M., Mirani, F., Dash, P., Khamis, R., Bhusari, V., & Tugrul, D. (2008). Managing global design teams. Research-Technology Management, 51(4), 48-59. DOI:
  • O'Dell, C., & Grayson, C. J. (1998). If only we knew what we know: identi?cation and transfer of internal best practices. California Management Review, 40(3), 154-174. DOI: 10.2307/41165948
  • Rai, A., Maruping, L. M., & Venkatesh, V. (2009). Offshore information systems project success: the role of social embeddedness and cultural characteristics. MIS Quarterly, 33(3), 617-641.
  • Rayna, T., & Striukova, L. (2016). Involving consumers: The role of digital technologies in promoting 'prosumption' and user innovation. Journal of the Knowledge Economy [Open Access], 1-20. DOI: 10.1007/s13132-016-0390-8
  • Remus, U., & Wiener M. (2009). Critical success factors for managing offshore software development projects. Journal of Global Information Technology Management, 12(1), 6-29. DOI: 10.1080/1097198X.2009.10856483
  • Riege, A. (2005). Three-dozen knowledge-sharing barriers managers must consider. Journal of Knowledge Management, 9(3), 18-35. DOI:
  • Rivera-Vazquez, J. C., Ortiz-Fournier, L. V., & Flores, R. F. (2009). Overcoming cultural barriers for innovation and knowledge sharing. Journal of Knowledge Management, 13(5), 257-270. DOI: 10.1108/13673270910988097
  • Trejo, J. M., Gutiérrez, J. S., & Guzman, G. M. (2016). The customer knowledge management and innovation. Contaduría y Administración, 61(3), 456-477. DOI: 10.1016/j.cya.2015.11.011
  • Yao, L. J., Kam, T. H. Y., & Chan, S. H. (2007). Knowledge sharing in Asian public administration sector: the case of Hong Kong. Journal of Enterprise Information Management, 20(1), 51-69. DOI:
  • Ziemba, E., & Eisenbardt, M. (2016). Incentives encouraging prosumers to knowledge sharing - framework based on Polish study. Online Journal of Applied Knowledge Management, 4(2), 146-166. Retrieved from
  • Ziemba, E., & Eisenbardt, M. (2014). Prosumers' eagerness for knowledge sharing with enterprises - a Polish study. Online Journal of Applied Knowledge Management, 2(1), 40-58. Retrieved from
Document Type
Publication order reference
YADDA identifier
JavaScript is turned off in your web browser. Turn it on to take full advantage of this site, then refresh the page.