Prawna regulacja ochrony konsumenta w sferze usług turystycznych – czy potrzebne są zmiany?
Legal regulations concerning tourist services consumer protection – are changes needed?
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The aim of this article is to present the analysis of chosen legal solutions concerning consumer protection in the touristic services market. The author tries to answer the questions if the actual status in this field is adequate to the needs of tourism market or there is a need of further changes. The main subject matter are civil law’s issues, especially those referring to contractual liability, it means liability for non-performance or improper performance of a contract – on the bases of both Polish civil code and tourist services act (for example compensation for wasted holiday). Contract content issues are also being considered, especially matters of abusive clauses. Part of the contemplation concerns terminological issues. The author claims that consumer protection act, that will apply from the 25th of December 2014, will not influence sphere of tourist services, because of its exclusion in this area. This exclusion is also included in an EU directive 2011/83 from 25th of October 2011. However, a new directive, which will replace a current one 90/314 from 13th of June 1990, can be of a vital significance. The directive will include some legal solutions that have not been regulated. In the author’s opinion, introducing new directive will not mean that a new tourist services acts will have to be enacted. The author believes that it is enough to amend an actual act from the 29th of August 1997, especially because the so far existing solutions of the Polish law concerning tourist agency’s client protection is to be acknowledged as sufficient.
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