PL EN


2013 | 169 | 11-18
Article title

Klient organizacji publicznej

Content
Title variants
EN
The "Client", "Customer" or "Consumer" of Public Organizations
Languages of publication
PL
Abstracts
EN
The consumption of public services is more complex than consumption of private goods and s services. Many different terms have been used to describe public services users. In particular, the article identifies the different terms that have been used in public sector, including "client", "customer", "consumer". In very brief and general terms client is often seen as the quintessential welfare state user, the passive recipient of professional knowledge. Customer is linked with quality of public service and performance indicators and performance information. Consumer is linked with choice and competition. The figure of customer and consumer have been central to the institutional reforms later became known as New Public Management.
Year
Volume
169
Pages
11-18
Physical description
Contributors
References
  • Alford J.: Defining the Client in the Public Sector: A Social - Exchange Perspective. "Public Administration Review" 2002, No. 3.
  • Klein R., Millar J.: Do-It-Yourself Social Policy: Searching for a New Paradigm? "Social Policy and Administration" 1995, No. 4.
  • Le Grand J.: Motivation, Agency, and Public Policy: of Knights and Knaves, Pawns and Queens. Oxford University Press, Oxford 2003.
  • March J.G., Olsen J.P.: Instytucje. Organizacyjne podstawy polityki. Scholar, Warszawa 2005.
  • McLaughlin H.: What's in a Name: "Client", "Patient", "Customer", "Consumer", Expert by Experience, Service User-What's Next? "The British Journal of Social Work" 2009, No. 6.
  • Needham C.: Customer Care and the Public Service Ethos. "Public Administration" 2006, No. 4.
  • Powell M. [et al.]: Broadening the Focus of Public Service Consumerism. "Public Management Review" 2010, No. 3.
  • Scott J.: Władza. Sic, Warszawa 2006.
  • Simmons R., Powell M., Greener I.: The Public Service Consumer. Policy Press, Bristol 2009.
  • Stępień M.: Responsywna administracja publiczna. Wydawnictwo Adam Marszałek, Toruń 2008.
Document Type
Publication order reference
Identifiers
ISSN
2083-8611
YADDA identifier
bwmeta1.element.desklight-74127ea1-2ac5-4293-854d-10c0608047bb
JavaScript is turned off in your web browser. Turn it on to take full advantage of this site, then refresh the page.