Examining the impact of electronic supply chain management processes on customer satisfaction: A literature review

• Authors: Mohammed Dawood Shamout , Okechukwu Lawrence Emeagwali
• Languages of publication: EN

Abstracts

EN

This paper aims to discuss a collection of empirical studies examining the impact of electronic supply chain management (e-SCM) processes on customer satisfaction. A review of the relevant literature has shown that a limited number of previous studies has attempted to identify the impact of e-SCM processes on customer satisfaction. Thus, the obtained data from the secondary source will be discussed and explained here. Findings of this study show the impact of e-SCM processes on customer satisfaction. This study has been based on a literature review and opens the door for future researchers to further expand this field.

Keywords

EN

Supply chain management processes, customer satisfaction, electronic supply chain management

• Publisher: Prague Development Center, Czech Republic
• Journal: Business and Economic Horizons
• Year: 2016
• Volume: 12
• Issue: 3
• Pages: 141-163

Dates

published

2016-10-20

Contributors

author

Mohammed Dawood Shamout

• Girne American University, Cyprus (Northern)

author

Okechukwu Lawrence Emeagwali

• Girne American University, Cyprus (Northern)

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Identifiers

DOI

http://dx.doi.org/10.15208/beh.2016.11