SUPPORTING KNOWLEDGE WORKERS: CASE MANANGEMENT MODEL AND NOTATION (CMMN)

• Authors: AGNIESZKA GRUDZIŃSKA-KUNA
• Languages of publication: EN

Abstracts

EN

Since the intensive computer automation of operational and administrative pro-cesses there has been increase in demand for knowledge intensive work. Knowledge workers have significant impact on companies they work in but the processes they use in their work are not well supported by technology. Case management with its data centric and artefact based approach to business process management is emerg-ing as a way to provide knowledge workers with flexibility they need in planning and executing their tasks. In January 2013 Object Management Group released spec-ification of Case Management Model and Notation (CMMN). Aim of this paper is to present CMMN basic concepts and provide some insights in ways how CMMN can be used to support knowledge workers and their effectiveness and efficiency.

Keywords

EN

knowledge workers; case management; model, notation

• Publisher: Katedra Informatyki Szkoła Główna Gospodarstwa Wiejskiego w Warszawie
• Journal: Information Systems in Management
• Year: 2013
• Volume: 2
• Issue: 1
• Pages: 3-11

Dates

published

2013

Contributors

author

AGNIESZKA GRUDZIŃSKA-KUNA

• Department of Computer Science, University of Lodz

References

• Bhattacharya K., Hull R., Su J. (2008) A Data-Centric Design Methodology for Business processes, Handbook of Research on Business Process Modeling.
• Davenport T. (2005) Thinking for a Living, Harvard Business School Press.
• Drucker P.F. (1999) Knowledge-Worker Productivity: The Biggest Challenge”, California Management Review, Vol. 41(2).
• Hull, R., Damaggio, E., Fournier, F., et al. (2010 ) Introducing the guard-stage-milestone approach for specifying business entity lifecycles, Proceedings of the 7th Intl. Workshop WS-FM, LNCS 6551, pp.1-24, Springer.
• Marin M., Hull R., Vaculin R. (2012) Data Centric BPM and the Emerging Case Man-agement Standard: A Short Survey http://www.vaculin.com/downloads/Marin-Hull-Vaculin-Data-Centric-BPM-and-CMMN-for-ACM-workshop-2012-final.pdf. [01.09.2013]
• Object Management Group (2013) Case Management Model and Notation (CMMN), http://www.omg.org/spec/CMMN/1.0. [01.09.2013]
• Singularity (2009) Case Management: Combining Knowledge with Process, BPTrends, www.bptrends.com. [01.09.2013]
• Van der Aalst V.M.P., Weske M., Grünbauer D. (2005) Case handling: a new paradigm for business process support, Data & Knowledge Engineering 53, pp. 129-162, Elsevier.

Identifiers

ISSN

2084-5537