The development and universal access to modern information and communication technologies (ICT) have contributed to the popularization of activities regarding service customization. Solutions tailored to individual customer needs have become an indispensable condition for the development of competitive advantage. The main objective of the publication is to provide the functionality of an innovative platform ITProjectPlace, a comprehensive support tool in the processes related to the implementation and coordination of projects. For the purpose of achieving the aim of the paper, an in-depth standardized interview were conducted along with expert consultations with employees of academic start-up MindsEater. The publication is of research and analysis character and can provide a contribution to the in-depth empirical research.