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2017 | 10(16) | 177-190
Article title

Protection of Consumers‘ Rights in Railway in the Slovak Republic

Content
Title variants
Languages of publication
EN
Abstracts
EN
The paper focuses on railway services in the Slovak Republic and describes the organization of public administration in this area and its responsibility for protecting consumer rights. It analyses customers’ rights stipulated in the Slovak legislation and comes to a conclusion that they drive mainly from the EU law. The paper also presents a customer satisfaction survey regarding rail services in the Slovak Republic and several other EU states and proposes suggestions on how to improve customer satisfaction. The aim is to start a discussion on customers’ rights in the Slovak Republic because in the last couple of years the total number of rail customers is on the rise.
Year
Volume
Pages
177-190
Physical description
Dates
published
2017-12-31
References
  • Král, R. (2011). Dopravní politika. In: L. Tichý et al. Evropské právo (pp. 693-694). Praha: C. H. Beck.
  • Kropaj, M. (2016). Medzinárodné a európske pramene v cestovnom ruchu. In: H. Magurová et al. Základy práva v cestovnom ruchu (pp. 25-30). Bratislava: Wolters Kluwer.
  • Magurová, H. (2016) Práva cestujúcich v leteckej, železničnej, autobusovej a lodnej doprave (pp. 149-150). In: H. Magurová et al. Základy práva v cestovnom ruchu. Bratislava: Wolters Kluwer.
  • Pekár, B. (2012). Správa dopravy. In: M. Vrabko et al. Správne právo hmotné. Osobitná časť. Bratislava: Univerzita Komenského v Bratislave, Právnická Fakulta,.
  • Škrobák, J. (2012). Verejná správa v organizačnom ponímaní. In: M. Vrabko et al. Správne právo hmotné. Všeobecná časť (pp.11-16). Bratislava: C. H. Beck.
Document Type
Publication order reference
Identifiers
YADDA identifier
bwmeta1.element.desklight-a62cbb87-72e3-4e54-8b7e-69467d603511
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