Protection of Consumers‘ Rights in Railway in the Slovak Republic

• Authors: Horvat Matej , Magurová Hana , Srebalová Maria
• Languages of publication: EN

Abstracts

EN

The paper focuses on railway services in the Slovak Republic and describes the organization of public administration in this area and its responsibility for protecting consumer rights. It analyses customers’ rights stipulated in the Slovak legislation and comes to a conclusion that they drive mainly from the EU law. The paper also presents a customer satisfaction survey regarding rail services in the Slovak Republic and several other EU states and proposes suggestions on how to improve customer satisfaction. The aim is to start a discussion on customers’ rights in the Slovak Republic because in the last couple of years the total number of rail customers is on the rise.

Keywords

EN

customer rights in railways; Ministry of Transport; protection of customers’ rights in railway; public administration in railway; railway; Regulation (EC) No. 1371/2007; Slovakia; Transport Authority

• Publisher: Uniwersytet Warszawski. Wydawnictwo Naukowe Wydziału Zarządzania
• Journal: Yearbook of Antitrust and Regulatory Studies
• Year: 2017
• Volume: 10(16)
• Pages: 177-190

Dates

published

2017-12-31

Contributors

author

Horvat Matej

author

Magurová Hana

author

Srebalová Maria

References

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• Magurová, H. (2016) Práva cestujúcich v leteckej, železničnej, autobusovej a lodnej doprave (pp. 149-150). In: H. Magurová et al. Základy práva v cestovnom ruchu. Bratislava: Wolters Kluwer.
• Pekár, B. (2012). Správa dopravy. In: M. Vrabko et al. Správne právo hmotné. Osobitná časť. Bratislava: Univerzita Komenského v Bratislave, Právnická Fakulta,.
• Škrobák, J. (2012). Verejná správa v organizačnom ponímaní. In: M. Vrabko et al. Správne právo hmotné. Všeobecná časť (pp.11-16). Bratislava: C. H. Beck.

Identifiers

ISSN

1689-9024

DOI

10.7172/1689-9024.YARS.2017.10.16.9