Merging digital capital and digital governance: A framework for local government websites

• Authors: Bailoa Sandra Isabel Rodrigues

Title variants

PL

Łączenie kapitału cyfrowego i zarządzania cyfrowego: ramy dla stron internetowych samorządów

• Languages of publication: EN

Abstracts

EN

Most studies about websites of local public administration can be found in the area of e-government, where models developed for the management and evaluation of these websites are composed of dimensions based on criteria of technical and technological nature such as accessibility, navigability, usability, aspects decisive for its functionality and quality. However, they have left in second place the analysis of dimensions related to the management of public organizations, such as transparency, network of relationships, human capital, social and environmental responsibility, aspects that are emphasized in the theories of intellectual capital. In this area websites are considered as strategic tools of knowledge management, however, there are very few models for management and evaluation of websites based on the theories of knowledge management and intellectual capital, and those that exist are mainly for the business area. Thus, this paper intends to propose an intellectual capital model for contents management of local government websites, as the literature leaves open that possibility. The dimensions of digital capital considered relevant in the development of local government websites were: services, democratic, relational and organizational e-capital.

PL

Większość badań na temat stron internetowych lokalnej administracji publicznej można znaleźć w obszarze e-administracji, gdzie modele opracowane dla zarządzania oraz oceny tych stron składają się z wymiarów opartych o kryteria o charakterze technicznym i technologicznym, takie jak dostępność, nawigacja, przydatność, aspekty decydujące o jej funkcjonalności i jakości. Jednakże pozostawiły one na dalszym miejscu analizę wymiarów związanych z zarządzaniem organizacjami publicznymi, takich jak przejrzystość, sieć relacji, kapitał ludzki, odpowiedzialność społeczna i środowiskowa, aspekty, które są akcentowane w teoriach kapitału intelektualnego. W tym obszarze strony internetowe uważa się za narzędzia strategiczne zarządzania wiedzą, niemniej bardzo niewiele jest modeli zarządzania i oceny stron internetowych opartych na teoriach zarządzania wiedzą oraz kapitałem intelektualnym, te zaś, które istnieją, dotyczą głównie obszaru biznesu. W związku z tym niniejszy artykuł ma na celu zaproponowanie modelu kapitału intelektualnego do zarządzania treściami samorządowych stron internetowych, ponieważ literatura pozostawia taką możliwość otwartą. Wymiary kapitału cyfrowego uważane za relewantne przy opracowywaniu stron internetowych samorządów to: e-kapitał usług, demokratyczny, relacyjny i organizacyjny.

Keywords

EN

digital capital; local e-government; digital governance; websites management; municipal council

PL

kapitał cyfrowy; e-administracja samorządowa; zarządzanie cyfrowe; zarządzanie stronami internetowymi; rada gminy

• Publisher: Małopolska Wyższa Szkoła Ekonomiczna
• Journal: Zeszyty Naukowe Małopolskiej Wyższej Szkoły Ekonomicznej w Tarnowie
• Year: 2016
• Issue: 4(32)
• Pages: 25-43

Dates

published

2016-12

Contributors

author

Bailoa Sandra Isabel Rodrigues

• Polytechnic Institute of Beja School of Technology and Management

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