Improving Library Service Delivery by the Instrumentality of Knowledge Management Practices: A Critical Review

• Authors: Igbinovia Magnus Osahon

Title variants

PL

Poprawa świadczenia usług bibliotecznych dzięki instrumentarium praktyk zarządzania wiedzą: krytyczny przegląd

DE

Die Verbesserung der Bibliotheksdienste mithilfe der Instrumente zum praktischen Wissensmanagement: Eine kritische Übersicht

• Languages of publication: EN

Abstracts

EN

Purpose: The paper critically examines the nexus between Knowledge Management Practices (KMP) and service delivery in libraries through a detailed review of relevant literature. Special attention was placed on university libraries given their relatively robust system and structures for KMP. The paper also explores how the Socialization, Externalization, Combination and Internalization (SECI) model of Knowledge Management (KM) serves as a tool for the improvement of service delivery in libraries. Method: The approach employed in this study is the critical review of literature. Result: The effective management of knowledge reflected in its creation, organization, sharing and use significantly influences service delivery in libraries. Also, the paper revealed that the SECI model serves as an effective guide in adopting KMP for the improvement of service delivery in libraries. Conclusion: KMP is an influencing factor in the improvement of service delivery in libraries regardless of their type and size.

PL

Cel: Artykuł krytycznie analizuje związek między praktykami zarządzania wiedzą (Knowledge Management Practices – KMP) a dostarczaniem usług w bibliotekach poprzez szczegółowy przegląd odpowiedniej literatury. Szczególną uwagę zwrócono na biblioteki uniwersyteckie ze względu na ich stosunkowo solidny system i struktury dla KMP. Artykuł analizuje również, w jaki sposób model zarządzania wiedzą (KM), socjalizacji, eksternalizacji, łączenia i internalizacji (Socialisation, Externalisation, Combination and Internalisation – SECI) służy jako narzędzie poprawy świadczenia usług w bibliotekach. Metoda: Zastosowanym podejściem w niniejszym opracowaniu jest krytyczny przegląd literatury. Wynik: Efektywne zarządzanie wiedzą, przekładające się na jej tworzenie, organizację, udostępnianie i wykorzystywanie, znacząco wpływa na dostarczanie usług w bibliotekach. Artykuł ujawnił również, że model SECI służy jako skuteczny przewodnik w adaptacji KMP do poprawy świadczenia usług w bibliotekach. Wniosek: KMP jest czynnikiem wpływającym na poprawę świadczenia usług w bibliotekach niezależnie od ich rodzaju i wielkości.

DE

These/Ziel: Der Beitrag analysiert den Zusammenhang zwischen den Wissensmanagement-Praktiken (Knowledge Management Practices – KMP) und der Lieferung von Bibliotheksdiensten aufgrund einer kritischen Übersicht über die entsprechende Fachliteratur. Eine besondere Aufmerksamkeit wurde auf die Universitätsbibliotheken gelegt, und zwar wegen ihres relativ soliden Systems und ihrer für die Wissensmanagement-Praktiken notwendigen Strukturen. Im Beitrag wird untersucht, wie das Wissensmanagement im Bereich der Sozialisation, Externalisierung, Kombination und Internalisierung (Socialisation, Externalisation, Combination and Internalisation – SECI) als Werkzeug zur Verbesserung der Lieferung von Bibliotheksdiensten fungiert. Forschungsmethode: Die angewandte Methode ist im Falle dieses Beitrags eine kritische Literaturübersicht. Ergebnisse: Das effektive Wissensmanagement, das sich in der Gestaltung, Organisierung, Erschließung und Nutzung vom Wissen widerspiegelt, beeinflusst wesentlich die Lieferung von Bibliotheksdiensten. Der Beitrag bestätigt, dass das SECI-Modell als ein effizienter Führer in der Einführung von Wissensmanagement-Praktiken im Bereich der Verbesserung der Lieferung von Bibliotheksdiensten gelten kann. Schlussfolgerungen: Die Wissensmanagement-Praktiken üben Einfluss auf die Verbesserung der Lieferung von Bibliotheksdiensten unabhängig von der Art und Größe aus.

Keywords

EN

Libraries; Knowledge management; Knowledge management practices; Service delivery; SECI model

PL

biblioteki; zarządzanie wiedzą; praktyki zarządzania wiedzą; dostarczanie usług; model SECI

DE

Bibliotheken; Wissensmanagement; Wissensmanagement-Praktiken; Lieferung von Diensten; SECI-Modell

• Publisher: The Nicolaus Copernicus Public Provincial Library in Torun, Poland
• Journal: Folia Toruniensia
• Year: 2022
• Volume: 22
• Pages: 27-42

Dates

published

2022-11-09

Contributors

author

Igbinovia Magnus Osahon

• Ambrose Alli University, Ekpoma, Nigeria

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Identifiers

DOI

10.12775/FT.2022.002