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2015 | 10 | 4 | 339-351

Article title

The Usefulness of Readability Formulas in the Insurance Industry

Title variants

Languages of publication

EN

Abstracts

EN
The aim of this paper is to characterize the most important methods which are used to determine the level of text readability. The author presents practical examples of the usage of chosen methods by foreign insurance companies. The final section of the study is completed with general conclusions relating to the application of the given solutions to the Polish insurance market.

Year

Volume

10

Issue

4

Pages

339-351

Physical description

Dates

published
2015-12-31

Contributors

  • Department of Insurance,Wroclaw University of Economics

References

  • Asprey M.M. 2010. Plain Language for Lawyers. The Federation Press, 4th edition.
  • Cogan J.A. 2009. Plain English Is the Best Policy. New York Times, August 20, p. A27.
  • Conn. Gen. Stat. ch. 699a § 38a-297.
  • Dwyer B. 1993. A Clear Policy: Plain English and Life Insurance. Monash University Law Review, 19(2): 335-342.
  • Flesch R. 1949. The Art of Readable Writing, New York: Harper & Row.
  • Friman M.S. 1995. Plain English Statutes _ Long Overdue or Underdone? Loyola Consumer Law Review, 7(3): 106-108.
  • Hathaway J., Marroso P.A. 1994. Plain English in Insurance Paper. Michigan Bar Journal, February, p. 196-198.
  • Hawkins K. 2011. Many consumers confused by language in insurance policies. Retrieved, August 24, http://www.insurancequotes.com.
  • Heydari P., Riazi M.A. 2012. Readability of Texts: Human Evaluation versus Computer Index. Mediterranean Journal of Social Sciences, 3(1): 177-179.
  • English Online Dictionary. http://www.vocabulary.com (access: 29.07.2015).
  • UKNF: niewielki spadek liczby skarg na instytucje finansowe. 2014. KNF press information from September 2.
  • Kouame B.J. 2010. Using Readability Tests to Improve the Accuracy of Evaluation Documents Intended for Low-Literate Participants. Journal of MultiDisciplinary Evaluation, 6(14): 132-139.
  • Larsson P. 2006. Classification into Readability Levels. Implementation and Evaluation. M. Sc. Thesis. Reading University: Uppsala University.
  • Mass. Gen. Laws ch. 175 sec. 2B. 2014.
  • Mich. Comp. Laws § 500.2236. 2014.
  • Programme for the International Assessment of Adult Competencies (Piллe). 2012. OECD.
  • ORS § 180.545. 2013.
  • Rossmiller D. 2008. Plainly Ambiguous: Have Plain English Laws Made Insurance Policies Less Ambiguous? Oregon Association of Defense Counsel, p. 9-11.
  • Scott B. 2015. Why Should the Insurance Industry Use Readability Formulas? Retrieved, July 29, http://www.readabilityformulas.com.
  • Ustawa z 23 kwietnia 1964 r. Kodeks cywilny. Dz.U. z 1964 nr 16, poz. 93 ze zm. - Polish Civil Code.

Document Type

Publication order reference

Identifiers

YADDA identifier

bwmeta1.element.desklight-bd9061b8-6423-41de-8aa2-6c41bdfc56ed
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