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2019 | vol. 63, nr 10 | 235-247

Article title

Motivating hotel employees in Poland


Title variants

Motywowanie pracowników hoteli w Polsce

Languages of publication



Research into the effective ways of motivating employees occupies an important place in the literature of the subject. For many years the research on motivation to work has mainly been focused on the payment. Nowadays, more and more attention is given to using the non-financial tools in the motivation process. Today, motivating employees to work in the hotel industry includes a number of personalized incentive instruments. The purpose of the study is to check what types of motivators are most often used by hotel managers in Poland to motivate line employees. The research has shown that hoteliers in Poland most often use such motivators as work atmosphere, interpersonal relations, showing respect, rewards and bonuses, salary, and flexible working hours, while the least used are those based on digital solutions that can support the daily work of employees, communication with colleagues and superiors and their development.
Ważne miejsce w literaturze przedmiotu zajmują analizy dotyczące skutecznych sposobów motywowania pracowników. Przez wiele lat badania nad motywacją do pracy dotyczyły głównie płac. Współcześnie coraz większą uwagę skupia się na wykorzystywaniu w procesie motywacji narzędzi pozafinansowych. Motywowanie pracowników do pracy w hotelu obejmuje obecnie wiele spersonalizowanych instrumentów motywacyjnych. Celem niniejszego opracowania jest sprawdzenie, jakiego rodzaju motywatory są najczęściej wykorzystywane przez zarządzających hotelami w Polsce w motywowaniu pracowników liniowych. Badania wykazały, że hotelarze w Polsce najczęściej stosują takie motywatory, jak atmosfera pracy, relacje interpersonalne, okazywanie szacunku i uznania, nagrody i premie, wynagrodzenie, elastyczny czas pracy. Najrzadziej stosowane są zaś rozwiązania cyfrowe mogące wspomóc codzienną pracę pracowników, komunikację ze współpracownikami i przełożonymi oraz ich rozwój.



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