2020 | 3(37) | 33-50
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Celem artykułu jest przedstawienie wyników analizy porównawczej komunikacji marketingowej w Internecie trzech muzeów narodowych w Polsce oraz trzech wybranych muzeów w miastach europejskich. Komunikacja marketingowa wybranych muzeów w Internecie została porównana w trzech kategoriach: funkcjonalność i responsywność stron internetowych — w tej kategorii wykorzystano metodę wędrówki poznawczej; promocja w Internecie — w tej kategorii w celu uzyskania informacji na temat wykorzystywanych form promocji w Internecie rozesłano pocztą elektroniczną kwestionariusze ankiet do osób odpowiedzialnych za komunikację marketingową w wybranych muzeach, a następnie wyniki badania zostały poddane analizie porównawczej; marketing w mediach społecznościowych — w celu określenia, w jaki sposób wybrane muzea korzystają z mediów społecznościowych, przeprowadzono analizę treści profili muzeów w portalach: Facebook, Twitter, Instagram i YouTube. Za pomocą skonstruowanego w tym celu kwestionariusza porównano liczbę oraz rodzaj wpisów, jakie muzea zamieściły w ciągu miesiąca (w okresie od 1 do 31 lipca 2019 r.) oraz liczbę i rodzaj zebranych odpowiedzi/ reakcji. Na podstawie przeprowadzonych analiz zidentyfikowano podstawowe problemy związane z komunikacją marketingową polskich muzeów narodowych w Internecie oraz sformułowano rekomendacje dla muzeów w celu poprawy ich komunikacji w Internecie.
The aim of the article is to present the results of the comparative analysis of online marketing communication in three national art museums in Poland and the comparable museums in European cities, that could serve as a model for the use of marketing communication on the Internet. Marketing communications on the Internet of selected museums have been compared in three categories: website usability and responsiveness — in this category the cognitive walkthrough method was used; online advertisements — in this category a survey, distributed by email had been used to collect information from people responsible for marketing communication in selected museums and the results of the survey were subject to comparative analysis; social media marketing — in order to determine how selected museums are using social media, a content analysis of museums' profiles on Facebook, Twitter, Instagram, and YouTube was conducted. The number and type of posts that museums posted during the month (July 1–31, 2019) and the number and type of collected responses were compared using the questionnaire. Based on the conducted analyses, basic problems related to the communication of Polish national museums online have been identified and recommendations for museums have been formulated.
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  • Poznan University of Economics, Department of Product Marketing, Al. Niepodległości 10, 61-875 Poznan, Poland
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