Emotional Labour and Indirectly Measured Attitude Towards Occupation in Explaining Employee Well-Being

• Authors: Sylwiusz Retowski , Aleksandra Fila–Jankowska
• Languages of publication: EN

Abstracts

EN

Drawing on the model of Grandey (2000), it was proposed that the attitude towards occupation could buffer the negative effects of emotional labour. A total of 173 teachers participated in the study. Attitudes towards occupation, surface acting, emotional exhaustion and job satisfaction were estimated. The indirect measure of the attitude towards occupation was assessed using the Approaching-Avoidance Simulation Method. Confi rmatory Factor Analysis proved the validity and reliability of the indirect measurement, which is based on uncontrolled reactions of the respondents towards stimuli representing the profession. The results revealed a positive correlation between attitudes towards occupation and indicators of employees’ well-being. The indirect measure of attitude towards occupation turned out to be a signifi cant moderator of the relationship between surface acting and job satisfaction. The results raise interesting questions about the connection between indirect measures of attitudes towards occupation and employee well-being.

Keywords

EN

occupational attitudes; indirect measure of attitude; emotional labour; burnout; job satisfaction

• Publisher: Polska Akademia Nauk
• Journal: Polish Psychological Bulletin
• Year: 2013
• Volume: 44
• Issue: 2
• Pages: 165-175

Contributors

author

Sylwiusz Retowski

• University of Social Sciences and Humanities, Faculty in Sopot, 81-345 Sopot, Polna 16/20, Poland, Telephone: [phone]

author

Aleksandra Fila–Jankowska

• University of Social Sciences and Humanities, Faculty in Sopot, 81-345 Sopot, Polna 16/20, Poland, Telephone: [phone]